Tried and tested way to fix login issues

When millions of funds got stolen from users’ accounts in January, there were a lot of users who lost access to their accounts as well. And, not only in the month of January did people face trouble logging in, the login issues are frequently faced by users. Thus, we have created this exclusive write-up for you so that we can help you regain access to your login account in a few minutes.

However, before we tell you that, we’d want you to understand the correct procedure for logging in to your account online. So, let’s start exploring these different topics one by one.

The correct login online process

If you have been trying hard to access your account and constantly coming across login issues, then you can follow the correct procedure to sign in as described below:

  1. Begin by navigating to the official website of
  2. After this, you simply need to get the app downloaded to your device
  3. Launch the app on your smartphone and enter your login credentials to sign in
  4. Else, go to
  5. Enter the username and password to access your account

The sign up procedure

In case you wish to sign up for a account, then the following steps can be applied:

  1. Open the app on your device- Android/iOS
  2. Or, visit
  3. Enter the asked details one by one and agree to the given terms by ticking the boxes
  4. Click the “Create Account” option and follow the rest of the steps as they appear

Troubleshooting login issues

If you have been having a query in your mind that why can’t access my account, then you can follow the given tips sequentially:

  • Use the correct email address

If you have tried creating two different accounts using the same email address, then you will not be able to access your account easily. Thus, make sure that you feed the correct email address in the login form to avoid any such issues.

  • Complete the 2FA carefully

While trying to log in to your account, make sure that you complete the two-factor authentication carefully. At the time of entering the code, make sure that you do not make any typing mistakes.

  • Reset the password

In case you are not able to sign in even after feeding the correct login details and completing the 2FA, then you should reset your account password. Thus, navigate to the official website or app and click on the “Forgot your password?” link to reset your password immediately.

  • re-authenticate yourself

You may also try to authenticate yourself one more time by speaking to the crypto coins customer support team. Although it is a little time-consuming activity but is definitely a working solution.


After giving a thorough read to this article, you will be able to make sure that you are no longer facing login issues. Make sure that you abide by the given tips so that you do not face any hurdles during the whole troubleshooting process. Along with that, we have also discussed the correct sign-up and login procedure so that you know what exactly you have to do to sign in to your account.

Frequently Asked Questions-

Why can I not log into my account?

If you are not able to log in to your account, there could be several reasons responsible for the same. In case you have fed the wrong email address or entered an incorrect password, then you’ll not be logged in. Additionally, when there are server-related issues in your area or the exchange is under maintenance, there are chances of login failure.

Can I access my crypto com account online?

Since exchange is an online cryptocurrency broker, therefore you can easily avail of its service through its online portal. The exchange also offers its wallet application that can be used on different compatible devices. Thus, to access your crypto com account without many hurdles, you can always navigate to its official site and get the tasks done.


Does have a website?

Yes, the exchange does have its website and it operates through its app as well. The official website the exchange operates is from where you can get access to the necessary tools for trading. Additionally, you can access this decentralized exchange through the iOS or Android app as well.


Can I use on my PC?

Although there is no direct way through which you can use on your desktop. However, you can use it on your smartphone by downloading the compatible iOS or Android application on your device. Additionally, you can also use this crypto exchange through other means directly on your PC, and one such program that lets you do so MEmu.


How do I install on my laptop?

Well, there is an Android emulator called MEmu play that allows users to download and use the app version on their desktops as well as laptops. Thus, if you also wish to use on your laptop, then you need to go to the official platform of MEmu and get the Android app for downloaded.

Read – How to change password or reset it?

Why is login not working?

If you are not able to log in to your account, then there is a possibility that you are entering incorrect login credentials to access your account. Thus, you need to make sure that the entered login details are correct. Also, ensure that you are using the authentic app to perform this task. If that doesn’t work, try resetting your password and use the reset link immediately.

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